Shipping policy

At Sivella, we want your order to reach you as smoothly as possible. Please review the details below before placing your order.

Order Processing
Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email once your order has shipped, along with a tracking number.

Shipping Destinations
We currently ship to the Netherlands, Germany, Denmark, Sweden, and Norway.

Estimated Delivery Times
As our products are sourced through international fulfillment partners, delivery typically takes 7–15 business days from the date of dispatch, depending on your location and local customs processing. Delivery times are estimates and not guaranteed.

Customs, Duties & Taxes
For orders shipped from outside the EU, your package may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Norway, as a non-EU country, may have separate customs requirements.

Tracking Your Order
Once shipped, you'll receive a tracking link by email. Please allow 24–48 hours for tracking information to update after dispatch.

Delayed or Lost Packages
If your order hasn't arrived within the estimated delivery window, please contact us at [your support email] with your order number, and we'll investigate with our shipping partner.

Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to incorrect address information provided by the customer.